About Olivier Saurais. The creator of Mbee.M

Olivier Saurais the Director of the MSR consultancy based in Switzerland is the creator of the Mbee.M measurement system.

The features and functions of Mbee.M reflect his experience as a consultant specialising in customer service and satisfaction measurement.

Mbee.M was designed to answer the questions that Olivier has been asked time and time again by managers in many of the world's blue chip companies – how should I get the views of my customers and what do I do with them when I have them?

Olivier Saurais